Refund policy

At Me.G, we strive to maintain the highest standards of quality in everything we offer. If you have any questions or concerns about our matcha, please contact us, and we will do everything we can to ensure you have the best experience possible.

Due to health and safety regulations regarding consumable goods, we are currently unable to accept returns. This policy ensures the safety of our customers and team, which is our top priority. However, if you are not satisfied with your matcha or believe you received a defective product, please contact us within 72 hours of receiving your order. We will work with you to find a satisfactory solution.

To assist us in resolving any issues, please retain all original packaging, tea, and related items. You may be asked to provide photos or additional information about the issue. We aim to resolve all inquiries within 7-14 business days.

Me.G is not responsible for any damage caused by improper storage or handling of the product after delivery. Our liability is limited to the value of the product purchased. We are not responsible for any indirect, incidental, or consequential damages.

By accepting delivery, the customer confirms the product was received in good condition, unless reported otherwise within 72 hours.